The rental industry is transient in nature, but there are plenty of quality tenants who will remain in their current homes if they are happy and treated right. There are several ways managers can make an extra effort to keep tenants happy and retained. The most important thing is to offer superior property management services in Maryland that are unmatched by any other company in the area.
Good Responsiveness
Do you always respond to tenant issues promptly? Are maintenance issues and repairs resolved professionally and quickly? Are complaints and tenant issues handled appropriately, or are they just put on the back burner? These are all important things property owners will deal with on a daily basis, and they must have good responsiveness in order to keep tenants satisfied.
Maintaining Rental Properties
Every property owner or manager should keep their properties maintained, regardless of whether tenants are happy or not. Leaving things in shambles will cause tenants to become very dissatisfied. If they state that they are leaving due to the property being subpar, then that could mean nearly anything. Is the area trash free? Is the landscape neglected? Have you become careless in the tenant selection process to where bad renters are alienating your quality tenants? These are all things that will frustrate a tenant. Always keep your properties maintained in every way if you want a good retention rate.
Keep Tenants Involved and Informed
If you want happy tenants who will want to continually renew their leases, then you need to be creative with your approaches. Make them feel as if they are part of a great rental community. Consider starting up a newsletter, holding holiday parties and special events, having an annual barbeque, or scheduling a community yard sale. Tenants will appreciate the fun things you provide, and it will give them an opportunity to meet others in the rental community as well, so they can make friends in the area.
Consistent Staffing
While property management companies obviously have to change staff members out from time to time, they need to keep some level of consistency in their offices. Tenants like dealing with the same people for their issues, and a high turnover rate could lead them to believe something just is not right within the company. Staying consistent will give you a much better chance of retaining quality tenants.
RPM offers full solution property management services in Maryland. They have extensive local knowledge and in-depth experience working with all types of rental properties.
