Think of a delivery or courier service as an extension of your own company. After all, your Los Angeles business will be entrusting these couriers to handle time sensitive materials, to deliver potentially confidential information and to ensure your products get to your customers as promised.
The worst thing to do is to hire a messenger service without taking the time to do some research on the company. Another mistake is to assume that a national or international delivery service can provide a better level of service than a company based right in the LA area.
The reality is that the large international or nationally based couriers and delivery companies are great for standard types of deliveries. However, they cannot accommodate for individual customers and, in these cases, their size works against them. With a local Los Angeles based courier service that provides connections to the airports and delivery to California through their own system, your business can enjoy the best possible situation.
To avoid choosing the wrong messenger service to match your needs, here are three areas to always investigate with any service provider.
Lack of Contact
It will be critical to be able to speak to a live person when calling into the messenger service. When you are getting a recorded message or forced to leave voicemails during operating hours, it is a sign of a company that is already short on resources.
Insured and Licensed
Check to make sure the service you are considering is both licensed and insured to do business in LA or throughout California depending on your delivery needs. Knowing that the company is fully compliant with all regulations gives you the peace of mind in knowing you are working with a well-managed service.
Late Arrival or Missed Pickups
While mistakes can happen and errors can occur for any service, look for a courier that is highly reliable for pickups and getting deliveries to customers on time. If being late or missing a pickup happens on a regular basis or costs you a customer, it is time to find another courier service.