It can be nerve wracking to have your business dependent people not under your employ. People have been known to experience terror over sending their advertizing to an outside firm because a poorly ran campaign can ruin a company. Relying on outsiders to answer your phones can be scary for the same reason. In both cases you’re turning your reputation over to other people. That’s why as much as possible you should try to work with locals. For companies in Texas this means using a Texas answering service.
When someone calls into a business their perception will be shaped by the person answering the phone. If you’re a company local to Texas, having the phone answered by someone with a heavy Brooklyn accent can be disconcerting for your customers. It can also make them think that you’re not actually a local company, but instead a national one pretending to be local. Working with a local answering service helps insure that your company in Texas will sound like one.
There’s a bigger reason though, when it’s a local company there’s a greater amount of connection and accountability. When you’ve had an opportunity to shake hands and meet the person face to face they’ll owe you more you’ll be a person, not just a voice on the phone or an account number. When they do business in the same community as you your words, good or bad, have a lot more impact. This means the company has a greater need to serve and please you. Now there’s not a fear of a scam, which can be one reason to avoid going too far out your area. However, answering services do play important roles for companies and having a high level of competence is importance. By working with locals you can be assured that they’ll be more concerned about the competence of their employees and your satisfaction.
It’s scary to have so much of your interaction with customers out of your hands. The best way to alleviate the danger, damage, and fear is to use local companies. You want the first voice someone hears on the phone to be polite, friendly and competent. If you can’t (or it doesn’t make sense) to keep your answering service in house the next best thing is to use a local Texas based company. Remember the world of small businesses in any given region is fairly small. Everyone involved knows this as well. That means, when dealing with each other, everyone has to be on their best behavior because they know that what goes around will eventually come around, use that to your advantage.
Texas Answering service – You want to trust the people answering your phones and serving as a line of communication with incoming calls. You want your customer’s first impression of you to be positive. You need a good answering service, you need Rite Response, a Texas based company with over 20 years serving the community. They can be found online at http://riteresponse.com/ or reached via telephone at 866.838.RITE.
