To keep their equipment running efficiently, medical facilities must schedule a preventive maintenance check for their contrast injectors once every year. There are various independent service organizations that provide these services at a lower cost than if they were performed by the original equipment manufacturer. If you’re interested in learning more about an independent company and how they can help your facility, read the frequently asked questions below.
Q.) How can an independent service organization charge a lower price for preventive maintenance than the original equipment manufacturer?
A.) Independent organizations can charge less for a preventive maintenance visit because they don’t have high overhead costs. Equipment manufacturing costs are expensive and original equipment manufacturing companies have these expenses on a daily basis. Since independent companies don’t have these extra expenditures, they can offer their maintenance services at a fair price.
Q.) Is the preventive maintenance check performed using the standards set forth by the original equipment manufacturer?
A.) During all preventive maintenance checks, the technician follows the original equipment manufacture checklist that pertains to each specific model. While performing the maintenance check, the technician documents the tolerances and measurements on the paperwork.
Q.) Are any parts replaced during a routine preventive maintenance visit and is there a charge for the parts?
A.) When performing a routine preventive maintenance check, various parts are customarily replaced by the service technician. There is no charge for the replacement parts, which come from the original manufacturer, and the parts replaced include the bulbs, filters, lenses and gaskets.
Q.) What is the protocol when a customer has a repair issue with their equipment?
A.) Customers that have an equipment repair issue can call the technical support service engineer. A support technician who specializes, in Contrast Injectors is available 24 hours a day to help with any repair issues. If the problem cannot be fixed through the support call, the company will send a replacement unit by overnight delivery. Customers are not charged for the use of the replacement unit.
Click here to visit Precise Biomedical incorporated to learn about their contrast injector services including equipment sales, maintenance, and repairs. This independent service company provides training, 24-hour tech support, and loaner systems while performing emergency repairs.
