A more critical question might be – do you do it all in house or are you outsourcing most of it? It is assumed that you are aware that the current use of the term business processes covers just about anything and nearly everything that your business does as part of its routine operations. Strange to say, business gurus these days rarely apply the term process to the actual manufacture of goods despite the traditional way of saying that refining crude oil (by way of example) into gasoline is an industrial process.
Office Based Processes
Business Process Management concentrates on two areas of an enterprise – the front office and the back office.
* The front office is where the main customer contact takes place.
* The back office is where most of the business’s administration is carried out. Functions like human resources, payroll and the full range of accounting activities from invoicing or billing through collections and outgoing payments to the preparation of the company’s balance sheets, etc.
Every organization will have established its own set of rules regarding the way in which it carries out the Business Process Management of these functions. Possibly these rules were formulated by the original founder of the firm and, if the firm has survived in its chosen line of business for a reasonable period of time, they could be presumed to be a fairly good set of rules and procedures. However, if the firm has done better than mere survival and has seen considerable growth over the years since its foundation; senior management has to ask itself if the company has outgrown its original rules. They should also check whether computer and internet technological advances have become available which could improve the efficiency of their Business Process Management.
Outsourcing And Business Process Management Consultancy
To take full advantage of today’s available technology may require considerable investment in terms of computer power and programming as well as the recruitment of staff qualified to run it all. This might not present a problem for the bosses of a large conglomerate but, for small to medium sized businesses, this investment could, perhaps, be better spent on the firm’s core activities?
Questions like this could be addressed by calling in a consultant to study your existing Business Process Management methods before discussing possible improvements with you. Investment costs can be dramatically reduced if computerized specialities are outsourced to a company operating in (say) The Philippines or India. By doing this, can also free up more of your staff’s time thus enabling them to better concentrate on core activities.
Are you concerned about the effectiveness of your firm’s Business Process Management methods? If so, you should speak to the experts at IQ BackOffice, Inc. to see how they can not only save you money but make your operation more efficient as well. Check the details online at Website.
