The use of VSAT (Very Small Aperture Terminal) technology has advanced dramatically over the last four decades since its introduction for larger scale use in the 1980s. A lot has changed in the technology over that time, with new systems providing lower cost, higher quality data using different bands to provide access across wider areas and regions.
For businesses across Africa, the use of this technology opens up a world of possibilities. With internet access through Africa VSAT providers that includes remote live monitoring of the system as well as onsite maintenance, this is an ideal solution for businesses that need to be connected.
Finding the right company to partner with to provide Africa VSAT providers starts with completing some due diligence on the company. With just a few questions it will be relatively easy to ascertain if the provider has the expertise, the proven performance record and the infrastructure and services needed to make good on their advertised services.
Experience in the Area
It is essential that companies that are marketing their services as Africa VSAT providers have actual boots on the ground experience in providing service to the specific location of the business or a location with similar access challenges.
This will save time and money in working with a provider that simply doesn’t have the experience or expertise to provide the reliable system the business requires.
Customer Service and Technical Support
The best Africa VSAT providers provide around the clock, 24/7/365 customer service, and technical support. This means having engineers on duty at the network centre around the clock to proactively monitor the system as well as to immediately address any issues to prevent downtime across the network.
It will also be critical to know the exact use of the system and that the services offered can support everything required. This often includes VoIP services, LAN/WAN networking requirements as well as IP-VPN connections for secure data transmission.
